Role Overview
Join Ollie’s growing team as a Customer Experience Associate, where you’ll help create a world-class customer experience for dogs and their parents. You’ll represent the Ollie brand voice, manage customer relationships, and drive initiatives to improve the Ollie experience.
What You Will Do
Deliver a memorable customer experience, manage customer relationships, track and monitor customer feedback, and develop projects to improve the Ollie experience.
Why It Might Be a Fit
You’ll thrive in a fast-moving, pet-friendly environment where you can leverage your communication skills, problem-solving abilities, and empathy to create a world-class customer experience.
Requirements
- Bachelor’s Degree from an accredited four-year college or university
- Previous experience in customer-centric roles (retail, food service, etc.)
- Experience with pets or health-foods preferred
- Experience with Gladly or a similar platform a plus
Benefits
- Competitive hourly salary
- Annual bonus potential
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Ollie subscription for one dog
To apply for this job please visit jobs.lever.co.
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