Customer Success Manager (40640)

The Customer Success Manager (CSM) is responsible for building and maintaining long-term relationships with customers, communicating with department heads to meet published Service Level Agreement (SLA) and ensuring the highest level of customer satisfaction.

Requirements

• 3-5 years’ experience in customer success or account management
• Prior experience working with Professional Service Automation (PSA) or relevant ticketing systems
• Strong interpersonal and communication skills
• Analytical and strategic thinking capabilities
• Technical acumen with an understanding of IT infrastructure, cloud solutions, and cybersecurity

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development