Customer Success Director – Payer and Life Sciences

Role Overview

Lead a team of Customer Success Executives to drive customer retention and contract-based growth, overseeing Payer and Life Sciences teams. This role will lead a team to attain specific team performance goals, drive maximum adoption of Oracle solutions, and identify/drive product expansion opportunities.

What You Will Do

Drive operational performance goals, achieve quarterly targets in terms of renewal rates, build team, improve internal processes, and establish and measure group goals.

Why It Might Be a Fit

The ideal candidate will have a background in delivery of customer success services for Life Sciences and/or Payer customers, with experience in SaaS implementation methodology, retention strategies, and subscription renewals and expansion.

Requirements

• Customer Success: The ideal candidate will have a background in delivery of customer success services for Life Sciences and/or Payer customers.
• 5+ years performing Customer Success/Support Services experience of SaaS products through the sales and delivery lifecycle preferred
• Experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance is a plus
• Experience working with SaaS software customers and leading them through adoption and usage strategies and through value maximization plans for their organization.
• Experienced leading/facilitating customer success initiatives cross-functionally (Development, Sales, Consulting, Support, Customer Success, Partners)
• Strong communication & negotiation skills to influence internal stakeholders

Benefits

• Flexible medical insurance
• Life insurance
• Retirement options
• Volunteer programs