Join Us as Customer Success Manager, VIACHAIN. The Customer Success Manager will own strategic customer value management for a portfolio of VIACHAIN accounts. This role is responsible for ensuring customers clearly understand, realize, and can articulate the value they receive from ORBCOMM’s solutions.
Requirements
- 7+ years of experience in customer success, account management, solution consulting, business operations, or strategic customer engagement.
- Experience working with enterprise or strategic B2B customers.
- Strong ability to understand customer workflows, business problems, and operational value drivers.
- Commercial orientation with the ability to identify expansion opportunities.
- Strong communication skills, including the ability to create executive ready summaries and customer facing value narratives.
- Ability to work cross functionally with Sales, Product, Support, Finance, and Operations.
- Strong analytical skills and comfort working with customer data, product usage, ARR, asset counts, adoption metrics, and account health indicators.
- Experience supporting QBRs, executive reviews, customer success plans, or strategic account planning.
- Commitment to continuous learning in digital and AI literacy.
Benefits
- competitive salary
- locally relevant benefits package designed to support employees around the world
- health and wellness coverage
- paid time off
- retirement or savings programs
- flexible work arrangements
- insurance coverage
- lifestyle perks
- access to employee discounts
To apply for this job please visit workforcenow.adp.com.
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