Customer Experience Associate

Role Overview

As a Customer Experience Associate, you’ll be the friendly voice for customers tracking their international packages, helping them understand where their orders are and resolving tracking-related concerns.

What You Will Do

Provide empathetic support to customers with tracking-related inquiries via email and chat, track and trace customer shipments, resolve shipping concerns, research tracking issues, and work efficiently to handle high ticket volumes.

Why It Might Be a Fit

You’ll be part of a supportive team that values quality over speed, thoughtful problem-solving over quick fixes, and genuine customer connections over transaction volumes.

Requirements

• 1+ years of experience in customer-facing roles
• Genuinely care about helping customers receive their packages and reducing their anxiety
• Communicate clearly and warmly in written and verbal English
• Follow procedures while knowing when to think outside the box
• Be patient with frustrated customers waiting for their packages
• Work efficiently without sacrificing the personal touch
• Be comfortable with technology and navigate multiple systems
• Thrive in environments where processes are evolving
• Be eager to learn and grow within a supportive team