Enterprise Customer Success Manager

Role Overview

PatientIQ is a fast-growing health tech company on a mission to improve patient outcomes. The Enterprise Customer Success Manager will serve as the main point of contact post-implementation, driving value by helping clients improve data collection and workflow and use the data collected to achieve their goals.

What You Will Do

Build and maintain long-term relationships with key customer executives, product owners, and others, within a geographic territory. Coordinate, develop, and deliver quarterly business reviews to customers to show progress, value, and growth potential.

Why It Might Be a Fit

The ideal candidate will have a solid technical aptitude, excellent organizational and communication skills, and the ability to handle multiple projects simultaneously. They will also have a collaborative mindset to effectively work across internal teams across PatientIQ.

Requirements

• Bachelor’s Degree or MBA in a related field
• 6+ years in account management, customer success management role
• At least 3+ years of experience in healthcare, health-tech, or experience working in the medical industry
• Excellent organizational and communication skills
• Ability to handle multiple projects simultaneously
• Collaborative mindset to effectively work across internal teams across PatientIQ
• Ability to travel at least 25% annually
• Proficient in all Microsoft Office Suite products (Word, Excel, Powerpoint)

Benefits

• Top-notch health, dental, and vision
• 401(k)
• Flexible PTO
• Professional development stipends

Tagged as: Excel