Community & Customer Experience Lead | Colombia

Role Overview

We are looking for a Community & Customer Experience Lead who will own two closely connected areas of a mission-driven food company: Community & Influencers and Customer Experience. The role involves building relationships with creators, influencers, customers, and partners, and making sure customers receive fast, thoughtful, helpful support.

What You Will Do

The Community & Customer Experience Lead will identify and recruit creators, influencers, and potential brand advocates, build genuine relationships, and manage outreach and communication. They will also handle customer support directly, respond to customer questions and problems, and resolve issues while protecting and strengthening the customer relationship.

Why It Might Be a Fit

Success in this role means building an engaged community, strengthening creator and customer relationships, and delivering an excellent customer experience. The ideal candidate will genuinely enjoy building relationships and can scale the function without losing the personal connection.

Requirements

• Strong written and verbal communication skills
• Experience with community building, influencer/creator relationships, customer experience, or related work
• Genuine enjoyment of communicating and building relationships with people
• Strong understanding of social media and creator ecosystems
• Ability to communicate professionally while still sounding human
• Strong organizational, follow-up, and problem-solving skills
• Comfortable using AI, automation, CRM, and modern productivity tools
• Ability to create systems, improve processes, and learn new technology quickly
• Able to work independently without constant direction
• Potential and desire to eventually manage a small team
• Experience with food, wellness, CPG, ecommerce, nutrition, or mission-driven consumer brands is a plus

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance