Customer Experience Manager

Role Overview

We’re a 30-person print and sign company looking for a Customer Experience Manager to lead a team of 4 people handling customer interactions, quoting, and order fulfillment. The role requires strong leadership and organizational skills, with experience in managing small teams and improving processes.

What You Will Do

The Customer Experience Manager will be responsible for managing the team, ensuring customer satisfaction, and improving processes to increase efficiency and productivity. Day-to-day tasks will include running the team, handling customer inquiries, backing up sales reps, and analyzing metrics to optimize performance.

Why It Might Be a Fit

We’re looking for someone with experience in managing small teams, strong organizational skills, and the ability to improve processes. The ideal candidate will be comfortable with software, have good customer service skills, and be able to analyze data to optimize performance.

Requirements

• Experience in managing small teams (2-10 people)
• Strong leadership and organizational skills
• Ability to improve processes and analyze data
• Comfortable with software (Salesforce, production management system, Microsoft 365)
• Good customer service skills

Benefits

• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance