Senior Customer Experience Specialist

Role Overview

The Sr. Customer Experience Specialist plays a key role in executing impactful experiences and programs that support our growing Customer Success team. This position focuses on supporting client events globally and a targeted gifting strategy to enhance client relationships and strengthen our brand presence.

What You Will Do

Support the execution of a global client event strategy, oversee and maintain our client gifting platform, and support the Company Store as necessary.

Why It Might Be a Fit

The ability to work effectively across various internal and external teams, including Sales, Customer Success, and Creative, is critical to support a cohesive approach to our events and gifting strategy.

Requirements

• Bachelor’s degree
• 3+ years of relevant professional experience in marketing and events management
• Ability to work productively across diverse teams in rapidly changing conditions
• Relentlessly high standards with the ability to simultaneously manage multiple projects and priorities
• Ability to travel 1-3 times per year
• Excellent written and oral communication skills
• Proficiency with the Microsoft Office suite

Benefits

• Physical Health
• Private medical insurance
• Dental scheme
• Additional medical wellness incentives
• Life cover
• Paid sabbatical program after four years
• Paid parental leave
• Education subsidies
• Robust training programs on industry and soft skills
• Minimum 25 days annual leave and volunteer days
• Employee resource groups
• Company-wide events
• Employee referral bonus program
• Quarterly team building events
• 10% Pension contribution
• Income protection
• Shared ownership employee stock program
• Transportation stipend