Customer Onboarding Specialist

Role Overview

The Customer Onboarding Specialist supports new customers from account setup through successful product adoption. This role combines behind-the-scenes account configuration with customer-facing onboarding and virtual training.

What You Will Do

Prepare new customer accounts, guide customers through the onboarding process, conduct virtual training sessions, and provide follow-up support.

Why It Might Be a Fit

Success in this role requires strong communication, attention to detail, organization, technical aptitude, and a customer-first approach.

Requirements

• 2+ years of experience in Customer Service, Customer Success, Customer Onboarding or Account Management
• Advanced English proficiency
• Strong presentation and interpersonal skills
• Strong attention to detail and accuracy
• Excellent time-management and organizational skills
• Comfortable learning and working with technology
• Ability to follow established processes
• Self-motivated with the ability to work independently
• Strong problem-solving skills
• Strong listening comprehension
• Dependable and committed to consistent attendance, productivity, and performance excellence

Benefits

• Monthly Salary: COP 4,000,000.00 to COP 4,700,000.00