Join PRISM+ as an Operations and Customer Experience Executive to lead and manage a team of technicians and in-house agents, developing and running projects to solve business operational problems, and creating reports for team performance.
Requirements
- Lead and manage a team of technicians and in-house agents
- Develop and run projects to solve business operational problems
- Create and maintain reports for overall team performance
- Analyze data to highlight trends and develop resolution playbook
- Handle complex escalations and critical customer issues
To apply for this job please visit jobs.workable.com.
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