Customer Success Manager

Procare Solutions seeks a Customer Success Manager to proactively manage a dedicated portfolio of customers, driving product adoption, increasing software and payment processing usage, and improving key financial metrics. The role involves building strong relationships with customers, creating tailored Customer Success Plans, and monitoring account health and usage data.

Requirements

• 2-7 years’ of experience in a customer-facing role
• Application Knowledge: Proficient in the use of Procare Solutions
• Problem-Solving: Capable of diagnosing customer issues and making well-informed decisions
• Communication: Excellent communication and relationship-building skills
• Adaptability: Proven ability to manage multiple priorities in a dynamic environment

Benefits

• Comprehensive benefits package including medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Regular company provided meals