Senior Customer Success Manager

Role Overview

Procurify is looking for a strategic, customer-obsessed, and results-oriented leader who thrives on building deep relationships and driving long-term value for our customers. As a Senior Customer Success Manager, you will manage a larger and more complex book of business, leading high-impact customer engagements, expansions, and rollouts.

What You Will Do

Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success. Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.

Why It Might Be a Fit

We’re looking for a talented and team-driven Senior Customer Success Manager to join us on our journey. You will be empowered to do your best work in a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend.

Requirements

• 5+ years of Customer Success experience in SaaS
• Proven ability to build executive-level relationships and influence across both customer organizations and internal teams
• Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives
• Thrives in a fast-paced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture
• Able to work effectively cross-functionally, aligning with Product, Sales, and Support teams to deliver strong customer outcomes
• Comfortable managing escalations and turning challenges into opportunities for growth
• A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion
• Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action
• Passion for customer success, with a customer-centric mindset and a problem-solving attitude
• Experience in procurement, AP automation, or fintech industries is a plus

Benefits

• Flexible working
• Unlimited responsible time off
• Extended health benefits
• Community initiatives
• Stock options
• DEI initiatives