Manager, Customer Operations Strategy, Communications & Channel Engagement

Manager, Customer Operations Strategy, Communications & Channel Engagement role at Prudential in Hong Kong. The role involves strategic, creative, and data-driven work in executive communications, data storytelling, AI-enabled content creation, channel engagement, and internal communications.

Requirements

• Bachelor’s degree in Communications, Journalism, Marketing, Business, Design, Data Analytics, Digital Media, or a related discipline.
• Minimum 6–8 years of experience in corporate communications, executive communications, strategy, business planning, customer operations, marketing communications, creative production or consulting.
• Proven experience preparing senior management, ExCo or Board-level presentation materials.
• Strong track record in producing high-quality communications, presentations, visual storytelling or digital engagement assets.
• Experience using data, dashboards or business performance metrics to craft compelling narratives.
• Hands-on experience with creative or AI-enabled tools for presentation design, video production, visual content creation or generative AI would be a strong advantage.
• Excellent writing, editing and storytelling skills in English; Chinese capability would be highly advantageous.
• Strong PowerPoint and executive presentation design capability.
• Ability to convert data and complex business information into clear, visually compelling insights.
• Proficiency in tools such as PowerPoint, Excel, Power BI, Canva, Adobe Creative Suite, Figma, CapCut, video editing platforms, or equivalent creative tools.
• Familiarity with generative AI tools for writing, image generation, video generation, design enhancement, summarisation and productivity.
• Strong visual sense, with good understanding of layout, hierarchy, typography, colour, imagery and audience experience.
• Ability to produce polished materials under tight timelines with strong attention to detail.

Benefits

• Equal opportunity employer
• Equality of opportunity of benefits for all who apply and who perform work for our organisation
• Reasonable adjustments to support people with individual physical or mental health requirements