Customer Experience Specialist (French Speaking)

Role Overview

Join Quince as a founding member of our French Customer Experience team! As a Customer Experience Specialist you will deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service.

What You Will Do

Own each customer interaction from start to finish, ensuring clarity, care, and confidence. Resolve issues with empathy, turning challenges into positive experiences. Navigate tools efficiently while keeping the human touch. Share insights and recurring patterns to help improve the experience. Become a product expert to guide customers authentically.

Why It Might Be a Fit

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

Requirements

• Bilingual in French and English, with the ability to service customers both verbally and written.
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally

Benefits

• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)