Customer Experience Specialist

Quince is a tech company disrupting the retail industry by putting AI, analytics, and automation at the center of everything we do. We are a mission-driven team reshaping retail, working alongside talented colleagues, tackling meaningful challenges, and contributing to building a more sustainable, accessible future for customers and partners alike.

Requirements

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Benefits

• 3-week paid training and onboarding
• Set schedule with guaranteed hours
• Medical, dental, vision, life, disability, 401(k), and more
• Referral bonuses of up to $1,000
• Up to $1,000/month performance bonus
• $23/hour with tenure based increases