Customer Success Manager

As a Customer Success Manager, you will be focused on driving customer loyalty, retention, and growth by creating visibility of the customer experience across the client’s ‘customer journey’ using a combination of KPIs, customer feedback, and insights. You will act as a client advocate, gathering and maintaining data about clients, and facilitating data-driven actions and decisions.

Requirements

• Bachelor’s degree in Business or related fields
• Proven experience as a Customer Success Manager or in a comparable client-facing role
• Experience within financial markets, ideally with banking clients
• Preferably exposure to regulatory reporting and/or risk management
• Prior experience in an international setup and working with international banks

Benefits

• Numerous individual and wide-ranging training opportunities
• Internal mobility initiative to transfer cross-functionally to gain experience and promote knowledge sharing
• Supportive team across different locations and countries
• Transparent communication across all levels