Technical Account Manager – ediscovery

Role Overview

The Technical Account Manager (TAM) works proactively with customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers’ desired objectives.

What You Will Do

Develop a strong understanding of projects impacting your service area, help guide the resolution of critical customer incidents, lead technical success plans, and be accountable for the quality of Service provided.

Why It Might Be a Fit

This role requires prior Relativity experience, strong technical skills, and the ability to work cross-functionally and apply critical thinking skills to solve problems.

Requirements

• Relativity Certified Administrator
• Proven experience with SQL and Windows platform
• Experience troubleshooting complex technical issues across the enterprise
• Highly developed written and verbal communication skills
• Ability to work efficiently under pressure, drive projects to completion and meet deadlines
• Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
• Meticulous attention to detail
• Experience working in a SaaS, IaaS and/or Hybrid environments
• Experience with and knowledge of e-discovery industry and products
• ITIL Certification
• Relativity Expert