Inside Sales Representative

Join Reliance as an Inside Sales Representative and become an important team member. Reliance offers limitless opportunities for growth, competitive base pay, and a great benefits plan. The successful candidate will have a growth mindset, minimum 3+ years of Inside Sales experience, and industry knowledge of HVAC and service protection plans.

Requirements

• Learn and grow as an important part of a team that cares about Reliance and its customers.
• Exceed customer experience and sales expectations.
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers.
• Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales.
• Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create.
• Meet and exceed monthly sales targets and sales performance KPIs.
• Maintain expert-level knowledge of our products and services.
• Communicate (verbal and written) with internal partners on applicable customer-related interactions.
• Communicate effectively interdepartmentally and cross-functionally.
• Be a team player.
• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers.
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service.
• Contribute to continuous team improvements and business performance.
• Other duties as assigned.

Benefits

• Competitive base pay plus the ability to earn more tied to your success
• Great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• Award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team