Senior Customer Success Manager (EU)

Role Overview

As a Senior Customer Success Manager, you will play a critical role in ensuring our customers achieve their goals using RemotePass’s platform. You will act as a strategic advisor and advocate for our customers, helping them maximize the value of our services.

What You Will Do

Seamless Onboarding, Strategic Relationship Management, Customer Advocacy, Proactive Account Management, Insight-Driven Feedback, Retention and Growth Leadership, Cross-department Collaboration, Value Optimization.

Why It Might Be a Fit

5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms. Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.

Requirements

• 5+ years of experience in a Customer Success, Account Management, or related role — ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
• Proven experience owning the full client lifecycle (onboarding through renewal and expansion), not just a single stage of the customer journey.
• Exceptional interpersonal and communication skills.
• Proven ability to build strong customer relationships and drive customer satisfaction.
• Analytical mindset with the ability to gather insights from data to make informed decisions.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Comfortable working Central European Time (CET) hours, regardless of your physical location.
• Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

Benefits

• Competitive, uncapped variable compensation tied directly to the accounts you grow.
• Be part of a fast-growing global company revolutionizing remote work management.
• Work in a collaborative and inclusive environment that values innovation and creativity.
• Opportunities for professional growth and development.