Role Overview
The Customer Success Manager owns an assigned portfolio and serves as the connective tissue across Sales, Program Management, Central Account Operations, Operations, Finance, Marketing, and the customer. Success is measured by the long-term growth, health, and profitability of the customer relationship.
What You Will Do
Key responsibilities include portfolio ownership, account coordination, customer experience and relationship management, strategic account ownership, customer health and expansion, executive business management, and cross-functional leadership.
Why It Might Be a Fit
The ideal candidate will have a strong ability to build trusted relationships, drive proactive communication, and ensure customer issues are resolved quickly with clear ownership and accountability.
Requirements
- 5+ years of experience in customer-facing roles
- Proven track record of driving customer growth, health, and profitability
- Strong leadership and communication skills
- Ability to build trusted relationships with customer stakeholders
- Experience with process improvement and SOP management
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
To apply for this job please visit renovia.csod.com.
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