Customer Experience Associate

Support front-line customer service by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email.

Requirements

• High School diploma or equivalent
• 1-2 years of customer service experience
• 1-2 years of office experience preferred
• Previous insurance experience or basic insurance knowledge preferred
• Licensing experience preferred but not required
• Customer-centric mindset; enjoy providing a service and solving customer problems
• Strong written and verbal communication skills
• Process-focused and detail oriented; committed to accurate documentation
• Computer knowledge and proficiency with MS 365

Benefits

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health