Customer Success Manager

Role Overview

The primary post-sales owner of customer relationships, responsible for onboarding, supporting, and ensuring customer value from RetailNext. This is a hands-on, customer-facing role that requires troubleshooting, technical curiosity, and long-term customer relationships.

What You Will Do

Own end-to-end onboarding for new customers, lead product training sessions, troubleshoot store-level setup issues, serve as the primary point of contact for customer inquiries, and translate customer pain into clear, actionable requests for internal teams.

Why It Might Be a Fit

The right person for this seat is proactive, technically curious, and genuinely energized by long-term customer relationships. You’ll work independently across time zones, juggling multiple accounts, and have a solid understanding of customer lifecycle management, onboarding, and success metrics.

Requirements

• 2+ years of experience in a B2B SaaS customer success or account management role
• Strong customer relationship management and communication skills in a B2B SaaS environment
• Ability to troubleshoot technical and operational issues across both software and hardware
• Strong organizational skills with the ability to manage multiple customer accounts simultaneously
• Ability to collaborate cross-functionally and drive accountability for issue resolution
• Solid understanding of customer lifecycle management, onboarding, and success metrics

Benefits

• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days