Product/Ops Data Scientist

Role Overview

As a Data Scientist on Product & Operations, you’ll combine analytics and applied machine learning to improve how the Reverb marketplace works for buyers and sellers. You’ll be the embedded data partner to product managers, engineers, and Customer Support operations leaders, and you’ll own the production ML models that help power the marketplace.

What You Will Do

You’ll serve as a technical and strategic advisor to Product and Customer Support operations teams, using exploratory analysis and root-cause investigations to uncover the drivers of buyer, seller, and operational trends and shape the roadmap.

Why It Might Be a Fit

You’ll thrive in this role if you’re a curious, hypothesis-driven thinker. You translate ambiguous product and operational questions into focused analyses, balance rigor with speed, and turn complex findings into clear, well-reasoned recommendations with a point of view that drive decisions.

Requirements

• 3+ years of applied experience in a product analytics or data science role partnering with product and/or operations teams at an product/tech company (Ecommerce, B2C, or marketplace company strongly preferred)
• Track record of partnering with product and operations stakeholders to frame decisions and influence what gets built
• Proven experience using hypothesis-driven thinking to identify and test new opportunities in product and operations
• Hands-on experience building, evaluating, and maintaining ML models in a business setting, with an emphasis on creating clean, high-signal data
• Strong proficiency of Python and SQL, and experience building actionable reporting in BI tools (Looker, Amplitude)
• Working knowledge of experimentation and causal methods (A/B testing, difference-in-differences, propensity score matching, causal impact) and the judgment to pick the right tool for the question

Benefits

• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents
• Life, AD&D, and supplemental long-and short-term disability insurance
• A matching 401(k)
• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays
• Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft
• 18 weeks of gender-neutral parental leave for the birth or adoption of a child
• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses
• Paid sabbatical program
• Annual work/life stipend
• Ways to give back to your community through volunteer time off

Tagged as: Looker, Python, SQL