Customer Success Account Manager

Customer Success Account Manager role involves owning end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform. The role requires driving AI expansion, upselling, cross-selling, and planning upgrades to grow revenue and account value.

Requirements

• 3+ years of experience in Customer Success or Account Management in SaaS
• Proven track record of owning renewals, onboarding, adoption, and expansions
• Experience conducting QBRs/MBRs with senior executives, tying product adoption to ROI

Benefits

• Competitive salary
• Performance-based bonuses
• Opportunity to work with cutting-edge AI technology
• Modern, chic office space in a vibrant neighbourhood
• Quarterly team outings and off-sites
• Chance to make a meaningful impact in a rapidly growing startup