Customer Success Manager

Role Overview

Rillet serves accounting and finance teams, helping them run numbers with impossible speed, accuracy, and insight. The Customer Success Manager will own customer relationships and outcomes, building deep, multi-threaded relationships across a portfolio of mid-market and enterprise customers.

What You Will Do

The Customer Success Manager will own customer relationships and outcomes, build deep, multi-threaded relationships across a portfolio of mid-market and enterprise customers, and drive adoption, retention, and expansion.

Why It Might Be a Fit

The ideal candidate has experience managing a book of mid-market and enterprise customers, ideally at a fast-growing SaaS or AI company, and has a track record of building trusted relationships with executive stakeholders.

Requirements

• 3+ years of Customer Success experience, ideally managing a book of mid-market and enterprise customers
• A track record of driving retention, adoption, and expansion across a complex customer portfolio
• AI fluency: you use AI tools in your daily work, understand what they can and can’t do, and can confidently explain AI-powered workflows to customers
• Comfort working with executive stakeholders and running strategic conversations such as EBRs, success planning, and escalations
• A technical mindset: you’re comfortable configuring software, learning complex B2B SaaS products quickly, and turning customer requirements into workflows
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment

Benefits

• Competitive pay
• Meaningful equity
• Competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals