Customer Success Manager

Role Overview

The Customer Success Manager will drive MRR growth, manage high-value and high-risk accounts, and identify upsell and expansion opportunities. They will also manage the full contract renewal lifecycle, including renewal proposals and contract negotiations. The role requires experience in enterprise customer success and account management, customer service and technical support, and B2B sales.

What You Will Do

The Customer Success Manager will be responsible for revenue forecasting, managing 180-day revenue forecasting, including risks and opportunities, and maintaining accurate pipeline, contract, and customer records in Salesforce/CRM. They will also build trusted customer relationships, understand business needs, and position RingCentral’s UCaaS solutions to drive customer success and digital transformation.

Why It Might Be a Fit

To succeed in this role, the candidate must have experience in enterprise customer success and account management, customer service and technical support, and B2B sales. They should also have strong analytical, technical, and problem-solving skills, as well as the ability to engage with C-level executives and negotiate effectively.

Requirements

• 5+ years of enterprise-level customer success experience
• 2+ years of experience in Customer Service and/or Technical Support
• 1+ year of experience in B2B Sales
• Proven success in exceeding sales and customer satisfaction goals
• Strong upselling, retention, and solution-selling skills
• Ability to resolve complex customer issues using strong analytical, technical, and problem-solving skills
• Experience engaging with C-level executives, negotiating, communicating effectively, and influencing customer and internal stakeholders

Benefits

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs