Customer Success Manager

Role Overview

As a Customer Success Manager, you will manage a portfolio of site-based and multi-site customer accounts, helping customers maximize the value of their ThinManager software subscriptions and support agreements.

What You Will Do

You will create customer adoption, retention, renewals, and growth by building trusted relationships with customers, identifying opportunities to expand customer value, and ensuring successful contract renewals.

Why It Might Be a Fit

You will help support Annual Recurring Revenue (ARR) growth while serving as a strategic advisor throughout the customer lifecycle.

Requirements

• Bachelor’s Degree
• Ability to travel up to 10–20%
• Experience maintaining clean records of sales outreach and contacts in a CRM
• Experience balancing multiple sales opportunities simultaneously
• Excellent Experience establishing communication and engagement with prospects
• Experience supporting customers in North America and Latin America
• 2+ years of experience in Customer Success, Account Management, Sales, Renewals, Contract Management, Customer Retention, or other customer-facing commercial roles
• Experience driving software subscription renewals, customer retention, contract management, and ARR growth
• Experience managing customer relationships across multiple partner levels layers within customer organizations
• Experience conducting Executive Business Reviews (EBRs) and presenting value to executive team members
• Experience with Salesforce, SAP, or similar CRM platforms
• Advanced proficiency in Microsoft excel (can maintain complex spreadsheets),, and business reporting tools
• Experience working in matrixed organizations and collaborating with teams
• Knowledge of industrial automation, software solutions, SaaS, or recurring revenue business models
• Experience supporting customers with software subscriptions, commercial agreements, and renewal strategies
• Customer-facing sales and commercial mindset with the ability to identify growth opportunities within existing accounts
• ThinManager Experience

Benefits

• health insurance
• pension plan
• savings found

Tagged as: Contract Management, Excel, Salesforce