Role Overview
As a Customer Success Manager, you will be responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation’s subscription and services contracts.
What You Will Do
You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools, and translate data and insights into customer value, leading to increased service contracts and software subscriptions.
Why It Might Be a Fit
You will work with sales and business leads to identify new contract opportunities, and provide feedback to the portfolio team to ensure customer feedback is built into service offerings.
Requirements
- Bachelor’s degree
- US Applicants – Legal authorization to work in the U.S.
- The ability to travel 10-20% of the time
- 2+ years of experience working with customers in a commercial or sales capacity
- Experience increasing annual recurring revenue
- Experience with Gainsight and PowerBI
- Experience working across matrix organization
- Work experience in the manufacturing or automation industry
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule
- Health Insurance including Medical and Dental
- Health Care Spending Account (HCSA – dependent on the plan chosen)
- Employee Assistance Program (EAP)
- Retirement plans
- Paid Time off
- Volunteering Time off
- Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
- Employer Paid DC Pension
- Maternity and Parental Leave Top-Up
- Fitness Reimbursement Program
To apply for this job please visit rockwellautomation.wd1.myworkdayjobs.com.
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