Strategic Customer Success Manager, Customer Data Platform (CDP)

Rokt is a hyper-growth ecommerce leader seeking a Strategic Customer Success Manager to work with top-tier customers. The ideal candidate has 6+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS. The role involves building and maintaining strong relationships with key stakeholders, understanding customer business goals, and developing tailored success plans. The candidate should have a clear understanding of the partners’ organization and their overall business strategy, and have frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features.

Requirements

• 6+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms)
• Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication
• Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes
• Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction
• AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience

Benefits

• Catered lunch every day and healthy snacks in the office
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Fully funded premium health insurance
• Generous retirement plans (4% dollar-for-dollar 401K matching plan)
• Enterprise access to leading AI tools
• Shareholder equity
• Work with the greatest talent in town
• See the world (offices in New York, Seattle, Sydney, Tokyo, and London)