Salesforce Administrator

Role Overview

Roku is seeking a hands-on Salesforce Administrator to join their support technology team, build out their Service Cloud capabilities, and partner with engineering to deliver a best-in-class agent platform.

What You Will Do

Configure and fine-tune Salesforce Service Cloud setup, stay up to date on Salesforce capabilities, champion efficiency, oversee data integrity, lead Salesforce projects, create and maintain individual reports, evaluate and pilot Salesforce AI capabilities, and govern how AI agents and AI tools access Salesforce.

Why It Might Be a Fit

Roku is a fast-growing public company where no one is a bystander, and they offer a diverse range of benefits as part of their compensation package to support their employees and their families.

Requirements

• 2–5 years of hands-on experience as a Salesforce Administrator in a customer support, service, or contact-center context
• Experience supporting agent workflows and service operations in Salesforce Service Cloud
• Salesforce Certified Administrator
• Strongly preferred: Salesforce Certified Advanced Administrator (Admin II)
• Strongly preferred: Hands-on experience configuring Agentforce agents or Prompt Builder templates
• Strongly preferred: Understanding of how external tools and agents connect to Salesforce (APIs, MCP, OAuth) and the security model around them
• Nice to have: Salesforce Certified Service Cloud Consultant
• Nice to have: Salesforce Certified Agentforce Specialist
• Nice to have: Experience using AI tools in a sandbox to build or review Salesforce configuration
• Nice to have: Familiarity with Data 360 (Data Cloud) concepts
• Nice to have: Experience integrating Amazon Connect with Salesforce

Benefits

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off

Tagged as: CRM Administration, Salesforce