Director of Digital Product Operations

Role Overview

The Director of Digital Product Operations will anchor the technology roadmap, ecosystem architecture, process rigor, and execution cadence across Ruggable’s global digital storefronts. The role requires a highly organized, detail-obsessed, and technically versatile individual to establish bulletproof digital product operations.

What You Will Do

The Director will manage a Technical Product Manager, divide and conquer sprint planning, and take full accountability for Ruggable’s Shopify storefront ecosystem, including headless CMS workflows, merchandising platforms, and operational integrations.

Why It Might Be a Fit

The ideal candidate will be an exceptional cross-functional thought partner who thrives on bringing stakeholders along, setting explicit delivery milestones, and replacing fragmented processes with highly structured, predictable operations.

Requirements

• 10+ years of experience in digital product operations, technical product management, or business systems analysis in a high-growth DTC e-commerce, digital retail, or CPG environment
• Deep architectural command of the Shopify platform, API integrations, and hands-on experience managing 3rd-party microservices (e.g., Contentful, Akeneo, Constructor, Loop)
• Power-user proficiency in standardizing project workflows, PRDs, and engineering ticket lifecycles in Jira and Confluence
• Proven ability to act as a rigorous project manager—translating complex business roadmaps into clear milestones, delivery dates, and cross-functional accountability
• Proven track record of managing technical launch readiness for high-traffic product drops, peak shopping periods (BFCM), and complex promotional logic
• Experience managing, mentoring, and scaling technical PMs, analysts, or digital operations coordinators

Benefits

• Base salary: $170,000 – $185,000 per year
• Annual bonus percentage that varies based on level of role
• Employer matching (up to 3% of base salary) for company sponsored 401K plan