Customer Success Manager (CSM)

Role Overview

The Customer Success Manager will have the opportunity to unleash their expertise to WOW customers, serving as their trusted advisor. They will work with large enterprise customers and be accountable for ensuring these customers adopt and realize SafeBreach’s recurring value.

What You Will Do

The Customer Success Manager will build and foster relationships with customers, drive engagement, retention, and expansions to drive NRR for SafeBreach. They will act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer.

Why It Might Be a Fit

The ideal candidate will have at least 5 years of experience in Customer Success roles (CSM, Account Manager) and expertise in cybersecurity with prior experience working with security vendors.

Requirements

• At least 5 years of experience in Customer Success roles (CSM, Account Manager)
• Expertise in cybersecurity with prior experience working with security vendors
• Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiatives
• Empathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concerns.
• Excellent business and written and verbal communication skills – able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences

Benefits

• Excellent growth opportunities
• Fully remote work
• Flexible PTO
• Highly competitive salary
• Equity grants
• Health, dental, and vision insurance
• Generous Parental leave
• Monthly phone and internet stipend
• Learning & Development stipend
• Competitive employee referral bonus program