Senior Customer Success Manager (m/w/d)

SafeNow is a startup developing an app that gives users immediate access to locally relevant helpers. We are looking for a Senior Enterprise Customer Success Manager to manage complex B2B customers and ensure maximum customer satisfaction and smooth operation.

Requirements

• Extensive experience in Customer Success, Consulting, Account Management, or managing complex Enterprise accounts
• Executive Presence
• Excellent project management skills
• Strong customer orientation & ownership mentality
• Conflict management & communication skills
• Good technical understanding
• Experience in the environment of football stadiums, arenas, or security-critical large events
• Travel willingness (10-30%)
• Very good German and English skills

Benefits

• Flexible working hours and vacation time
• Hybrid work model and workations
• Personal Development and responsibility
• Transparency and insights into all areas of SafeNow
• Unique workations
• Modern equipment and campus facilities