Digital Customer Success Manager

Role Overview

The Digital Customer Success Manager plays a pivotal role in SailPoint’s modern, AI-assisted customer success model, helping customers realize value from their SailPoint investment.

What You Will Do

You’ll be responsible for researching customer situations, executing targeted engagement motions, driving outcomes, and contributing to renewal forecasting.

Why It Might Be a Fit

You’ll thrive in a data-driven environment, maintaining high-quality customer research, documentation, and follow-through in tools like Gainsight, and collaborate with a tight-knit global team that values responsiveness, creativity, and humor as much as technical precision.

Requirements

• solid experience in a Customer Success or customer-facing role
• ability to write concise, empathetic, and technically accurate messages
• thriving in a data-driven environment
• ability to execute responsibilities with minimal oversight and demonstrate strong judgment and accountability
• ability to proactively identify customer risks and opportunities and connect customers with the right resources

Benefits

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• Health Savings Account (HSA) with employer contribution