Customer Experience Advisor | S1 | Retail Banking

Role Overview

The role is a 6-month fixed-term contract, working 28 hours a week, on a rota’d basis, Monday to Saturday, between 8am & 6pm. The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing.

What You Will Do

The role involves acting as the first point of contact for customers, assisting with day-to-day transactions, queries, and servicing, building relationships, and finding solutions, developing knowledge of services and products to help customers, and identifying new ways to improve the customer experience.

Why It Might Be a Fit

The role requires a proven ability to deliver outstanding customer service, effective communication skills, a real desire to go above-and-beyond for customers, and openness to a broad range of activities.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £27,138 (pro rata) salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5yrs service
• Option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work, including access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage, including enhanced family leave, childcare options, and tailored wellbeing support
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills, and explore what’s possible across our international network