Customer Experience Advisor | S1 | Retail Banking

Role Overview

The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. They will build relationships, find solutions, and develop knowledge of services and products to help customers.

What You Will Do

The role involves acting as a listener and problem solver, helping customers with transactions, technology, and fraud protection. The Advisor will be responsible for identifying new ways to improve the customer experience.

Why It Might Be a Fit

The ideal candidate will have a proven ability to deliver outstanding customer service, effective team working skills, and a flexible approach to work. They will be open to a broad range of activities and have a real desire to go above-and-beyond for customers.

Requirements

• Proven ability to deliver outstanding customer service
• Effective team working skills
• Ability to communicate effectively with customers
• Real desire to go above-and-beyond for customers

Benefits

• Flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities