Customer Experience Advisor | S1 | Retail Banking | Penzance Branch

Role Overview

Santander is looking for a Customer Experience Advisor based out of Penzance Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. The role involves acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing, and building relationships and finding solutions.

What You Will Do

The role involves acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing, and building relationships and finding solutions.

Why It Might Be a Fit

The role requires a proven ability to deliver outstanding customer service, effective team working skills, and a flexible, can-do approach to work. The successful candidate will have a real desire to go above-and-beyond for customers and be able to grow, adapt and change accommodating business needs and priorities.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network