Customer Experience Advisor | S1 | Retail Banking | Rhyl

Role Overview

We’re looking for a Customer Experience Advisor to work in our Rhyl branch, providing excellent customer service and support. The role involves acting as the first point of contact for customers, assisting with transactions, and building relationships. The successful candidate will be flexible, able to adapt to a broad range of activities, and have a real desire to go above-and-beyond for customers.

What You Will Do

The main responsibilities of the role include acting as the first point of contact for customers, assisting with day-to-day transactions, queries, and servicing, answering customer calls, building relationships, and developing knowledge of services and products to help customers.

Why It Might Be a Fit

The ideal candidate will have a proven ability to deliver outstanding customer service, effective team working skills, and a flexible approach to work. They will be able to grow, adapt, and change to accommodate business needs and priorities.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• Starting salary of £25,000
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5yrs service
• Option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities