Customer Experience Advisor | S1 | Retail Banking | Scarborough

Role Overview

The Customer Experience Advisor will be the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries, and servicing. The role requires a proven ability to deliver outstanding customer service, effective team working skills, and a flexible approach to work. The advisor will be responsible for building relationships, finding solutions, and developing knowledge of services and products to help customers.

What You Will Do

The Customer Experience Advisor will act as the first point of contact for customers, assist with day-to-day transactions, queries, and servicing, answer customer calls, build relationships, and find solutions. The advisor will also develop their knowledge of services and products to help customers and identify new ways to improve the customer experience.

Why It Might Be a Fit

The role requires a real desire to go above-and-beyond for customers, openness to a broad range of activities, and the ability to grow, adapt, and change to accommodate business needs and priorities. The advisor will be valued, supported, and rewarded for their contribution, with recognition going beyond pay and opportunities for growth and development.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work
• Support for every life stage
• Time to give back through volunteering opportunities
• Global growth opportunities