Customer Experience Advisor | S1 | Retail Banking | Southampton Branch

Santander is looking for a Customer Experience Advisor based out of Southampton Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. The role involves acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing, and developing relationships with customers to truly understand their needs.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £500 annual cash allowance to spend on our great range of benefits
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• We put 8% of salary into your pension, even if you don’t contribute yourself
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network