Executive – Marketing Operations

Role Overview

The Executive – Marketing Operations will be responsible for processing customer offers, cashback, reward points, surcharge waiver, and voucher issuance. They will also support Marketing for fulfillment and communication processing.

What You Will Do

The role involves resolving requests, complaints, and escalations, analyzing and reducing repeat complaints, and providing best possible solutions to end pending customer issues.

Why It Might Be a Fit

The ideal candidate will have strong analytical skills, process orientation, and verbal and written communication skills. They will also be sensitive towards complaints and have the ability to coordinate with cross-functions to get necessary resolution.

Requirements

• Graduate in any discipline
• Understanding of card industry and mainframe system
• Knowledge of Marketing Campaigns, Rewards and offers
• Verbal and written communication
• Analytical skills
• Process Orientation

Benefits

• Inclusive Health Benefits for all
• Medical Insurance
• Personal Accidental
• Group Term Life Insurance
• Annual Health Checkup
• Dental and OPD benefits
• Wellness and wellbeing program
• Robust rewards and recognition program
• Comprehensive learning & development framework