Customer Experience Lead – Carbonear, NL

Role Overview

Join a purpose-driven team committed to results in an inclusive and high-performing culture. Lead and manage a team of Customer Experience Associates, building strong customer relationships and delivering excellent customer service.

What You Will Do

Lead and manage a team, build customer relationships, deliver customer service, act as Officer in Charge, contribute to branch success, and assist with change management.

Why It Might Be a Fit

The role requires excellent leadership, customer service, and communication skills, with previous experience managing a team and strong technical skills.

Requirements

• Excellent leadership skills
• Strong customer service skills
• Previous experience managing a team of employees
• Excellent communication skills
• Availability to work a flexible schedule
• Previous banking experience
• Strong technical skills

Benefits

• Competitive compensation
• Benefits package
• Rewards for high-performance
• Meaningful development conversations
• Internal training for growth and development