Customer Success Manager

Role Overview

Act as a dedicated advocate and relationship owner for an assigned portfolio of managed-service and high-value clients, ensuring day-to-day client satisfaction and timely service delivery.

What You Will Do

Manage client portfolios, maintain regular communication, lead strategic business reviews, and escalate client feedback to internal teams.

Why It Might Be a Fit

The ideal candidate will have experience in customer success, account management, or IT service environments, with strong communication skills in French and English, and the ability to handle multiple clients or tasks.

Requirements

• Bachelor’s degree in business, Information Technology, Sales, or a related field, or equivalent practical experience
• 2–4 years of experience in Customer Success, Account Management, or IT service environments
• Experience in a client-facing role with exposure to managing customer relationships
• Basic understanding of Microsoft 365, cloud services, or IT environments
• Good organizational and time-management skills
• Strong communication skills in French and English
• Detail-oriented with a structured approach to follow-ups and task management
• Ability to prepare simple reports and maintain accurate documentation
• Comfortable using ticketing systems, CRM, or similar tools