Chief of Staff, Head of Marketing Strategy & Operations

Role Overview

The Chief of Staff, Head of Marketing Strategy & Operations leads the evolution of marketing at ServiceNow, bringing structure, focus, and follow-through to the business. This role sits at the intersection of two disciplines: the classic Chief of Staff mandate and the operational rigor of a Marketing Strategy & Operations leader.

What You Will Do

The Chief of Staff, Head of Marketing Strategy & Operations will lead the business of marketing, own the operating model, planning rhythm, and performance systems that connect strategy to execution, and drive focus and accountability.

Why It Might Be a Fit

This is a senior leadership role built for someone who thrives on clarity, scale, and performance, and who can operate equally as a trusted strategic advisor and a hands-on operator.

Requirements

• 15+ years leading marketing operations, strategy, or transformation in global, matrixed organizations.
• A proven operator — someone who scales complex systems with clarity, speed, and discipline.
• Deep experience in planning, budgeting, performance management, and marketing ROI.
• A track record of leading transformation — simplifying the complex, modernizing processes, and driving accountability.
• Experience leading senior teams across operations, planning, and emerging capabilities like AI.
• Strong communication and influencing skills, with the ability to lead confidently in any room.
• A calm, steady leadership style that brings focus and forward motion.

Benefits

• Base pay of $263,900 – $448,600
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs