Senior Customer Success Manager

Role Overview

Partner with initial customers to drive product value, develop trusted advisor relationships, and evolve customer onboarding strategy.

What You Will Do

Drive adoption, engagement, and growth with customers, adapt to product changes, and communicate strategically to stakeholders.

Why It Might Be a Fit

5+ years of account management, implementation, or sales experience in software/SaaS, with experience in explaining technical solutions, establishing goals, and improving customer experience.

Requirements

• 5+ years of account management, implementation, or sales experience in software/SaaS
• Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• Experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability
• Experience building strong internal and external relationships, including with senior-level executives throughout companies
• Diplomatic, tact, and poised under pressure
• Voracious appetite to learn and grow
• Completed a Bachelor’s degree

Benefits

• Base pay of $102,000.00-$155,000.00
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Tagged as: Compensation Design