Role Overview
As the Enterprise Customer Success Manager, you will own a portfolio of Aspire’s largest and most strategic enterprise accounts, driving product adoption, retention, and expansion while serving as the primary trusted advisor to key stakeholders.
What You Will Do
You will own the end-to-end customer relationship for a book of enterprise accounts, develop and execute strategic success plans, monitor account health, and lead regular business reviews with executive stakeholders.
Why It Might Be a Fit
You will identify and drive expansion opportunities, serve as the voice of the customer internally, and collaborate with Support and Implementation teams to resolve escalations quickly and ensure a seamless customer experience.
Requirements
- 5+ years of experience in customer success, account management, or a related client-facing role
- Proven track record of driving retention and expansion within a SaaS or software business
- Strong executive presence with experience presenting to and influencing senior stakeholders
- Excellent communication, project management, and problem-solving skills
- Ability to manage a complex, high-value portfolio with competing priorities
- Experience with CRM/CS platforms such as Salesforce and Gainsight
Benefits
- Flextime, recognition, and support for autonomous work
- Holistic health and wellness benefits
- Support for Titans at all stages of life
- Annual bonus
- Equity
- Holistic suite of benefits
To apply for this job please visit servicetitan.wd1.myworkdayjobs.com.
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