Customer Success Manager (m/w/d)

As a Customer Success Manager at VusionGroup, you will be the strategic owner of the customer relationship, driving value realization, service excellence, and long-term partnership. You will develop and maintain strong, trust-based relationships with key stakeholders, positioning Vusion as a strategic partner and trusted advisor.

Requirements

• Proven experience up to 5 years in the same role (Customer Success Manager or Service Delivery Manager)
• Experience with high-level customer engagement
• Experience working in large retail organizations
• Ability to understand customer’s needs and build trust-based relationships
• Excellent attention to detail
• A proactive approach and initiative in improving service
• The ability to think quickly and resolve challenges
• Openness to change and adaptability
• A high level of energy and enthusiasm
• Native German and English C1

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement
• Health benefits
• Employee wellness programs