Customer Experience Associate

Role Overview

Customer Experience Associate will join a fast-paced team at a leading meat manufacturer, ensuring exceptional service across sales, production, and operations teams.

What You Will Do

Accurately enter and manage sales orders, process order modifications, and communicate product outages to internal stakeholders and external customers.

Why It Might Be a Fit

Ideal candidate will be passionate about accuracy, cross-functional communication, and providing white-glove service to internal stakeholders and external customers.

Requirements

• 2+ years’ experience in customer service, sales operations, or order management role (manufacturing or foodservice industry preferred)
• Strong organizational skills and meticulous attention to detail
• Comfortable navigating ERP and order management systems (Microsoft D365 is a plus)
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and pivot in a dynamic environment
• Proficient in Microsoft Excel and reporting tools
• Positive, team-oriented mindset with a solution-driven approach
• Experience working with production or fulfillment teams
• Knowledge of protein or perishable product handling
• Ability to think critically and act with urgency in high-pressure situations
• Flexibility in a dynamic work environment, including working on weekends and holidays

Benefits

• Health insurance
• 401(k) Savings Plan
• Profit Sharing
• Paid Time Off
• Growth opportunities
• Continued education and wellness programs