Technical Account Manager, AI Agent Deployment

Siena is a company that creates an operating system of AI agents that learn, remember, and act across every customer touchpoint. We’re looking for a Technical Account Manager, AI Agent Deployment to own both the technical and commercial health of their accounts and drive outcomes.

Requirements

• 5+ years in technical account management, customer success engineering, or a hybrid technical/commercial role – SaaS, CX platforms, or e-commerce strongly preferred
• Technically fluent: you understand how integrations work, can read a configuration, and can diagnose common deployment issues without escalating every time
• Commercially aware: you understand ARR, renewal risk, and expansion signals, and can position additional value without it feeling like a pitch
• AI fluency – you use AI tools actively in your workflow and can enable and guide, confidently customers who are new to the space
• Proactive with data: you know what the numbers mean and you act on them before customers ask

Benefits

• Great salary
• Opportunity for equity or stock grants
• Learning budget
• Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools